What's New
Contact Center Express 3.0.1
Support for Windows Vista
Certain desktop applications of Avaya Contact Center Express 3.0.1
(Contact Center Express Desktop and Contact Center Express Control
Panel) support the Microsoft Windows Vista operating system.
Support for Internet Explorer 7.0
The Avaya Contact Center Express suite, which already supports
Microsoft Internet Explorer 6.0 SP1, now also supports Microsoft
Internet Explorer 7.0.
Suite compatible with Application Enablement Services 4.0
Contact Center Express 3.0.1 is fully compliant with Avaya's
Application Enablement Services (AE Services) software, Release 4.0.
Contact Center Express already runs with AE Services 3.1 and 3.0,
CentreVu CT, Release 3.3, 9.1, 9.5 and 10.1, as well as Avaya CT,
Release 11.1 (with Service Pack 3) and Avaya CT 1.2.
Suite compatible with Avaya Communication Manager 4.0
Contact Center Express 3.0.1 is fully compliant with Avaya
Communication Manager 4.0. Contact Center Express already runs with
versions 3.0 and 3.1.
Wallboard Plug-in released
Much of the functionality of Wallboard, a standalone application that
displays real-time and statistical information on your call center, is
now also available via Contact Center Express Desktop. This is achieved
by integrating the new Wallboard Plug-in with Contact Center Express
Desktop.
Supervisor supports Korean and Simplified Chinese
Supervisor (a desktop application that allows contact center
supervisors to monitor the call activity of a group of ten or less
agents) can now be configured to run in two additional languages -
Korean and Simplified Chinese.
AOL Instant Messenger Gateway renamed AOL-ICQ Instant Messenger
Gateway
AOL Instant Messenger Gateway now supports customer instant
messenging via ICQ Instant Messenger. To reflect this additional client
support, the gateway has been renamed AOL-ICQ Instant Messenger Gateway.
AOL-ICQ Instant Messenger Gateway supports multiple languages
AOL-ICQ Instant Messenger Gateway 3.0.1 supports the exchange of
messages in all of Contact Center Express' supported languages. The
previous version of the gateway, version 3.0, supported English only.
Presence Plug-in easier to configure
Presence Plug-in, which allows an agent to monitor the telephone
activity of other call center agents or staff, can now be fully
configured via Contact Center Express Desktop's Options dialog box.
Configuration was previously limited to the application's .ini file.
Contact Center Express Control Panel enhanced
Contact Center Express Control Panel has been enhanced to allow for
more comprehensive configuring of the Email, Preview Contact and Simple
Messaging media stores. What's more, it now also allows you to configure
and maintain the suite's four Simple Messaging gateways - Web Chat
Gateway, Short Message Service Gateway, AOL-ICQ Instant Messenger
Gateway and MSN Messenger Gateway.
Shared licenses between License Directors
Previous versions of License Director did not allow the sharing of
information between multiple License Directors. Contact Center Express
3.0.1 allows an instance of License Director to be configured with the
location of other License Directors, thereby allowing it to "borrow"
licenses when a client request cannot be fulfilled.
GN8120 Headset supported
Customers who are using iClarity with Contact Center Desktop (to give
the desktop application VOIP functionality) can now use the GN8120
headset.
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