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The SQL Plug-in is a simple plug-in mechanism that allows you to integrate Avaya
Contact Center Express server applications with any SQL Server database
without the need for new development on the server.
This plug-in can be plugged in to any Contact Center Express server application
that supports the Plug-in Manager, such as the
IVR Server and
Call Routing Server.
SQL Plug-in uses Microsoft ADO to connect to a database and allow simple SQL
functionality to be available to the controlling application. The plug-in's
detailed configuration set allows named events to be received from the
controlling application. The events and associated parameters are converted
to a direct SQL statement which is then passed to the database for
processing. Returned results are extracted from the returned record set and
passed back to the controlling application via an associated return event.
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