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The Rules Plug-in is a plug-in component that allows you
to create a simple set of rules that automatically perform actions on call
events that meet certain criteria. This rule functionality is similar to the
email rules capability in Microsoft Outlook.
Without changing an application's code, you can use the Rules Plug-in to
enhance desktop functionality. For example, you can configure rules to:
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Deflect calls from a specific CLI to voicemail
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Open another application or website
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Send data and key strokes to another customer-related application
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Bring another window to the front to help process a call
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Pass data to another application that supports DDE
Essentially, a rule fits into a simple statement; when a certain event occurs and a call property matches this value,
do this action then either continue rules processing, jump to another
rule
or stop.
The functionality to build valid rules that relate to a specific desktop
product is managed by the individual controlling application. The
application uses the Rules Plug-in to execute those rules.
Agent Rules Plug-in
Agent uses the Agent Rules Plug-in to convert call events into
events for to the Rules Plug-in. The Agent Rules Plug-in also
provides a user interface, the Rules Wizard, that allows you to easily
create, change and remove rules. These rules are stored as simple text
strings in the Agent configuration set.
The Agent Rules Plug-in is started by
Agent during its startup procedure. Once started, the Agent
Rules Plug-in loads the Rules Plug-in and passes it configuration data
received from Agent.
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