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Documentation on this page relates to the latest official release of each piece of Contact Center Express software. A document could pertain to an application as released on the latest DVD, or a more-recent upgrade of the application as released as a service pack via this website.

Any documents that have been updated since the last release (due to errors or missing information) are also included on this page. These documents have the latest issue number.

For information on any errors and updates relating to these documents, visit the knowledge base.

For documentation released with previous versions of Contact Center Express, visit the documentation archive.

Documentation: Contact Center Express 3.0.3

Document Name	Release Date	Size
Contact Center Express Overview - Issue 0	July 2008	1.05MB
Contact Center Express Installation Guide - Issue 2	July 2008	3.33MB

Developer

Document Name	Release Date	Size
Developer Quick Start Guide - Issue 0	July 2008	520KB
PhoneX Developer Guide - Issue 0	July 2008	651KB
PhoneX Enumerations Guide - Issue 0	July 2008	148KB
Station Developer Guide - Issue 0	July 2008	413KB
Routing Developer Guide - Issue 0	July 2008	152KB
VDN Developer Guide - Issue 0	July 2008	150KB
Sample Controls Developer Guide - Issue 0	July 2008	131KB
Configuration Client Developer Guide - Issue 0	July 2008	504KB
IVR Client Developer Guide - Issue 0	July 2008	183KB
Interaction Data Client Developer Guide - Issue 0	July 2008	367KB
Language Control Developer Guide - Issue 0	July 2008	160KB

Desktop

Document Name	Release Date	Size
Agent User Guide - English - Issue 0	July 2008	860KB
Agent User Guide - Chinese (Simplified) - Issue 0	July 2008	1.47MB
Agent User Guide - Chinese (Traditional) - Issue 0	July 2008	1.53MB
Agent User Guide - French - Issue 0	July 2008	1.38MB
Agent User Guide - German - Issue 0	July 2008	1.33MB
Agent User Guide - Italian - Issue 0	July 2008	1.30MB
Agent User Guide - Japanese - Issue 0	July 2008	1.58MB
Agent User Guide - Korean - Issue 0	July 2008	1.61MB
Agent User Guide - Portuguese (Brazilian) - Issue 0	July 2008	1.32MB
Agent User Guide - Russian - Issue 0	July 2008	1.81MB
Agent User Guide - Spanish (Castilian) - Issue 0	July 2008	1.30MB
Agent User Guide - Spanish (Colombian) - Issue 0	July 2008	1.30MB
Contact Center Express Desktop User Guide - English - Issue 0	July 2008	3.02MB
Contact Center Express Desktop User Guide - Chinese (Simplified) - Issue 0	July 2008	1.99MB
Contact Center Express Desktop User Guide - Chinese (Traditional) - Issue 0	July 2008	2.14MB
Contact Center Express Desktop User Guide - French - Issue 0	July 2008	2.26MB
Contact Center Express Desktop User Guide - German - Issue 0	July 2008	2.27MB
Contact Center Express Desktop User Guide - Italian - Issue 0	July 2008	2.15MB
Contact Center Express Desktop User Guide - Japanese - Issue 0	July 2008	2.22MB
Contact Center Express Desktop User Guide - Korean - Issue 0	July 2008	2.31MB
Contact Center Express Desktop User Guide - Portuguese (Brazilian) - Issue 0	July 2008	2.10MB
Contact Center Express Desktop User Guide - Russian - Issue 0	July 2008	2.65MB
Contact Center Express Desktop User Guide - Spanish (Castilian) - Issue 0	July 2008	2.16MB
Contact Center Express Desktop User Guide - Spanish (Colombian) - Issue 0	July 2008	2.16MB
Phonebook Plug-in User Guide - English - Issue 0	July 2008	559KB
Phonebook Plug-in User Guide - Chinese (Simplified) - Issue 0	July 2008	584KB
Phonebook Plug-in User Guide - Chinese (Traditional) - Issue 0	July 2008	626KB
Phonebook Plug-in User Guide - French - Issue 0	July 2008	523KB
Phonebook Plug-in User Guide - German - Issue 0	July 2008	501KB
Phonebook Plug-in User Guide - Italian - Issue 0	July 2008	490KB
Phonebook Plug-in User Guide - Japanese - Issue 0	July 2008	617KB
Phonebook Plug-in User Guide - Korean - Issue 0	July 2008	597KB
Phonebook Plug-in User Guide - Portuguese (Brazilian) - Issue 0	July 2008	498KB
Phonebook Plug-in User Guide - Russian - Issue 0	July 2008	737KB
Phonebook Plug-in User Guide - Spanish (Castilian) - Issue 0	July 2008	501KB
Phonebook Plug-in User Guide - Spanish (Colombian) - Issue 0	July 2008	501KB
Wallboard User Guide - Issue 0	July 2008	437KB
MS CRM Connector User Guide - Issue 0	July 2008	432KB
Supervisor User Guide - Issue 0	July 2008	884KB
Supervisor User Guide - Korean - Issue 0	July 2008	1.22MB
Supervisor User Guide - Chinese (Simplified) - Issue 0	July 2008	1.53MB
Contact Center Express Control Panel User Guide - Issue 2	July 2008	2.33MB
Contact Center Express Reporting User Guide - Issue 0	July 2008	593KB
Agent Developer Guide - Issue 0	July 2008	525KB

Servers

Document Name	Release Date	Size
Application Management Service User Guide - Issue 0	July 2008	217KB
License Director User Guide - Issue 0	July 2008	466KB
Configuration Server User Guide - Issue 0	July 2008	1.52KB
ASContact Database User Guide - Issue 0	July 2008	189KB
IVR Server User Guide - Issue 0	July 2008	856KB
Interaction Data Service User Guide - Issue 0	July 2008	598KB
DIP for Avaya IVR User Guide - Issue 0	July 2008	446KB
Call Routing Server User Guide - Issue 0	July 2008	362KB
ASContact Database User Guide - Issue 0	July 2008	189KB
SQL Plug-in User Guide - Issue 0	July 2008	341KB
Rules Plug-in User Guide - Issue 2	July 2008	371KB
Rules Wizard User Guide - Issue 0	July 2008	291KB
SOAP Plug-in User Guide - Issue 0	July 2008	313KB
Script Plug-in User Guide - Issue 0	July 2008	385KB
XML Server User Guide - Issue 0	July 2008	605KB
Media Director User Guide - Issue 0	July 2008	403KB
Preview Contact Media Store User Guide - Issue 0	July 2008	210KB
Email Media Store User Guide - Issue 0	July 2008	217KB
Simple Messaging Media Store User Guide - Issue 0	July 2008	211KB
Web Chat Gateway User Guide - Issue 0	July 2008	160KB
Web Chat for IIS User Guide - Issue 0	July 2008	114KB
MSN Messenger Gateway User Guide - Issue 0	July 2008	158KB
AOL-ICQ Instant Messenger Gateway User Guide - Issue 0	July 2008	158KB
Short Message Service Gateway User Guide - Issue 0	July 2008	158KB

Utilities

Document Name	Release Date	Size
MS CRM Gui Plug-in User Guide - Issue 0	July 2008	645KB

Documentation: Contact Center Express 3.0.3

Developer

Desktop

Servers

Utilities

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Documentation: Contact Center Express 3.0.3

Developer

Desktop

Servers

Utilities

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Copyright © 2008 Agile Software. Use of this site indicates you accept the Terms of Use and the Privacy Statement.

Copyright © 2008 Agile Software.
Use of this site indicates you accept the Terms of Use and the Privacy Statement.